Term & Conditions
TERMS AND CONDITIONS
General Terms and Conditions (“General Terms and Conditions”) for orders placed online at www.oresundsdeals.com.
We want to give you a sense of security when you shop at Öresunds Deals platform. Below we have produced information that applies to the goods and services available at oresundsdeals.com, where you can also find information about our general terms and conditions. We want to offer you a fantastic experience when you shop via us. We sell both Öresunds Deals products and goods from our partners.
Öresunds Deals products are goods offered by Öresunds Deals.
Partner products/deals/services are products/deals/services offered by our partners on oresundsdeals.com.
Öresunds Deals products/deals and Partner products/deals are collectively referred to as “Products”.
- About Öresunds Deals
The company X Solutions HB (Öresunds Deals) is a marketing channel and advertisement intermediary of goods and services based in Malmö Sweden. Org no. 969778-9353
To be able to contact the company, send an email with the case and your contact information to get an answer shortly.
In the following, we want to familiarize you with our general terms and conditions, which apply to all goods and services provided on Öresunds Deals. At www.oresundsdeals.com we offer you a personal shopping experience tailored to you according to your interests. At www.oresundsdeals.com we sell both Öresunds Deals products and goods from Öresunds Deals partners.
Öresunds Deals products are all products that we offer via www.oresundsdeals.com, unless it is specifically stated that they are Partner Products.
Partner products are products that we offer via www.oresundsdeals.com and which have been explicitly identified as Partner products.
Öresunds Deals products and Partner products will continue to be collectively referred to as “Products” .
2. General Terms and Conditions
2.1. These General Terms and Conditions apply to all orders placed by the Customer ( “the Customer” or “you” ) when the Customer orders Öresunds Deals products or products from Öresunds Deals partners, via www.oresundsdeals.com. For orders placed via www.oresundsdeals.com, we only enter into agreements in Swedish and Denmark. By placing an order for Öresunds Deals products, you enter into an agreement with Öresunds Deals Europe.
2.2. When you order Partner Products, you enter into an agreement with www.oresundsdeals.com and the respective Öresunds Deals partners. Contact information, including company name and address, to the relevant Öresunds Deals partner is provided on the product page for each Product.
2.3. By placing an order, you are also deemed to confirm that you are: (a) 18 years of age or older and not under guardianship; and (b) resident in a state in the Öresund Regionen or European Comunity.
2.4. We only deliver with in Öresund Region (Sweden and Denmark).
2.5. Öresunds Deals reserves the right, from time to time, to change these Terms and Conditions without notifying you as the Customer in advance of the changes in question. However, the General Terms and Conditions that are published on www.oresundsdeals.com at the time you place your order will apply to your order of Products. If the General Terms and Conditions have changed after you have placed your order, the General Terms and Conditions that were published at the time of your order apply to all matters concerning your order, ie. both for purchase and possible return process.
3.1. By clicking on “Confirm / Complete purchase” in the last order step, a binding order arises and you thereby undertake to buy the Products that are in your shopping cart. Note that once you have confirmed your order, an order confirmation of your order will be sent via email. You are considered to enter into a binding agreement when you receive the order confirmation. Please note that goods ordered against advance payment are reserved on your behalf as soon as we have received full payment of the purchase and any delivery costs. We therefore ask you to make a full payment immediately after you have received your order confirmation, and no later than within seven (7) days. You agree that the seller may transfer its claim for payment to third parties, in particular to Stripe and / or PayPal.
4.1. All prices in the store are stated in Euro and all prices include VAT. Öresunds Deals (www.oresundsdeals.com), or relevant Öresunds Deals partner when purchasing Partner Products, holds the ownership of the Products until full payment has been made.
4.2. We reserve the right to change prices due to changes in prices from suppliers, printing errors in the price list and errors in prices due to incorrect information and reserve the right to adjust the price if necessary.
5.1. Öresunds Deals, (www.oresundsdeals.com), offers the following payment options: advance payment, payment by credit or debit card (Visa, MasterCard, American Express) via PayPal, Stripe and payment via Paypal. We reserve the right not to offer all payment options for all orders and will refer to current payment options. We only accept payment from accounts within the European Union ( “EU” ). You are responsible for any costs associated with your account transactions. 5.2 If you choose to pay by credit card, your card will be debited at the time the purchase is confirmed.
6.1. Our normal delivery times are 1-14 days (this applies including for the products that arrive within the EU) for Öresunds Deals. NOTE! Orders placed on weekends are sent no earlier than the following Monday for oresundsdeals.com.
6.2. Should delays in delivery occur (without us notifying you of a longer delivery time), please contact us at the e-mail address: firstname.lastname@example.org, respectively.
7.1. Upon receipt, it is the Addressee’s responsibility to verify that the receipt for the goods corresponds to that in the order, that the information on the invoice is correct and that the condition of the goods, documentation and packaging is intact. If there are any visible marks that indicate that the goods may be damaged, it is the Addressee’s responsibility to note this and send an email to email@example.com, stating that the goods are damaged. The email must be sent the same day, or no later than two days. If the product is accepted without this being done, it will invalidate any subsequent complaints.
7.2. Complaints from the Customer are only accepted during the two calendar days after receipt. If this time expires without the complaint having been made, it is considered that the product has been received by the Addressee in perfect condition and quantity.
8. WARRANTY TERMS
8.1.The warranty for products acquired by Öresunds Deals customers and users will be handled directly between Öresunds Deals and the aforementioned end consumers and users.
8.2. Öresunds Deals is obliged to comply with the conditions in Royal Decree-Law 1/2007 of 16 November, by which the revised Consumer Protection Act and other supplementary provisions have been approved.
8.3. Products that have their own authorized technical support network will be subject to the terms and procedures of the guarantees established for them.
8.4. Öresunds Deals and partners offers up to 24 months product warranty, via Öresunds Deals suppliers, which only covers any manufacturing defects that the product may have. We expect Öresunds Deals partners to do the same.
8.5. Once the product defect has been confirmed by the supplier’s SAT, a refund will be made to your bank account.
8.6. If the product presented as defective has no actual defect, Öresunds Deals will notify the customer that no refund will be given. This product remains stored in the supplier’s SAT for 7 days pending confirmation from the customer if they want to take back the product, when payment of the corresponding postage has been made, or if they want to forgo it. After this time period, the customer loses the right to any recovery.
9. The warranty automatically becomes invalid in the following cases: When there is a loss or falsification of any of the manufacturer’s control labels and / or of Öresunds Deals/ Öresunds Deals partners and / or the supplier.
9.1. If the cause of the damage or fault is due to improper use, failure to follow the instructions in the accompanying manual, accidents, improper use, or various types of damage caused by other causes that cannot be attributed to normal use.
9.2. When repairs are performed due to lack of maintenance, adjustment, inspection and cleaning.
9.3. When used in unsuitable environments (ie dusty, exposed to direct sunlight, vibrations, extreme temperatures [below 5ºC and above 40ºC], extreme humidity [below 10% and above 95%] and when using electrical outlets without grounding, or without protection against electrical disturbances).
9.4. When the installed software is used improperly or when illegal software is used.
9.5. When the damage is caused as a result of a virus or computer attack.
9.6. When the existing life cycle is shorter than the established warranty.
10. LIMITATIONS OF LIABILITY
10.1. Öresunds Deals makes no warranty and does not take responsibility for the unsuitability of the products for the purposes claimed by the Customer.
10.2 Öresunds Deals is not liable in any case from the Customer for direct or indirect losses or damages arising from or related to the subject of the current contract or the product’s malfunction, including personal accidents, damage to goods other than the purpose of the contract or loss of benefits.
11. CONDITIONS OF SALE FOR PERFUME, COSMETICS AND OTHER PRODUCTS FROM LEADING BRANDS.
11.1 Öresunds Deals has the right to use and exercise the rights to images of perfumes, cosmetics and other product brands on their website to transfer the above rights to Öresunds Deals platform. The above content is protected by intellectual property laws and this should be respected by the web visitors.
11.2. It is strictly forbidden to distribute the images and give the rights to third parties.
11.3. The suppliers of branded perfumes and cosmetic products sold through the platform have guaranteed Öresunds Deals supplier that all products are original, that they have been acquired correctly through their owners or through authorized suppliers with the necessary permits and permits for distribution.
11.4. Product suppliers cooperating with Öresunds Deals have expressly guaranteed that their products have not been modified or modified and have free transit and turnover within the single European market. These products are protected by the principle of free trade within the EU and through the exhaustion of trademark rights and can be legally marketed by their distributors.
11.5. Öresunds Deals is not the official distributor of the brands and only acts as a reseller within the sales channel within the European Economic Area.
11.6. Öresunds Deals and its supplier are aware of all brand images and will not under any circumstances influence the good names of the brands.
11.7. Öresunds Deals suppliers, official and authorized trademark distributors, expressly warrant to Xtakes that they have special permission to sell the products on the Internet through the Öresunds Deals platform.
11.8. The published images of perfume products may in some cases not correspond to the format provided by the manufacturers. Manufacturers reserve the right to change packaging and product format without prior notice.
12. TERMS OF SALE FOR FURNITURE AND DECORATIVE PRODUCTS.
12.1. Furniture pictures can be subject to small variations in shade. Color and fiber in natural wood furniture can vary depending on the nature of the wood during construction. In addition, the color configuration on each user’s monitor may display a tone or color that is slightly different from the original. Colors can also be perceived differently depending on photo quality and resolution. This fact does not constitute a reason for a claim from the Customer. Öresunds Deals strives to expose the products as accurately as possible.
13. Purchase / Right of withdrawal
13.1. When purchasing goods on the website, you as a Customer have a statutory 14-day right of withdrawal that applies from the time you have received an item that you have ordered.
13.2. In the event that a Product in Öresunds Deals range has expired or for some other reason is not available with observance of reasonable efforts, the purchase is canceled and the Consumer then has the right to get his money back regarding the purchase. The right to block The consumer is reserved in case of suspicion that the person has made orders that are contrary to the general conditions or applicable law. (eg if we suspect fraud).
13.3. In the event of a regrettable purchase or return, regarding Öresunds Deals goods and, where applicable, Öresunds Deals Partner, you must contact us via firstname.lastname@example.org. You have the right to exercise your right of withdrawal against Öresunds Deals and, where applicable, the relevant Öresunds Deals partner, and return your order without giving any reason within fourteen (14) days. The withdrawal period of fourteen (14) days runs from the day when you or a third party who acted on your behalf, but not the transport company, received the last Product in the order.
13.4. In the case of Partner’s goods, you can also contact them, but you are not obliged to do so.
14. When exercising your right of withdrawal:
1 4.1. You must announce that you regret it. The message must be sent to us. In your message, your name, address, e-mail address, order number and which goods the return applies to must be clearly stated.
1 4. 2. You should return the products to us immediately and at the latest within 14 days of the notice of withdrawal, if it is a product of Öresunds Deals. If the product is from our Partner, this should be sent to the relevant Öresunds Deals partner, after you have sent us an email regarding this.
1 4. 4. You are responsible for return shipping, delivery and condition of the products upon return. We work to be able to arrange free shipping and returns. The products should therefore be sent well packaged and in the original packaging.
1 4. 5. On the refund amount, we reserve the right to deduct a sum or the entire amount corresponding to the reduction in value compared to the original value of the product when used or damaged product.
If you wish to exercise your right of withdrawal, please fill in this form and send it to us via email: email@example.com. Do not forget to state your name, address and city, your postcode, order number and telephone number.
15. The right of withdrawal does not apply to:
15.1. Products that due to health or hygiene reasons have been sealed (sealed) and where the seal (sealing) has been broken by you. Products that have the character of sealed sound or image recording and where the seal has been broken by you.
15.2. Specially made product, which has been tailor-made for you or has a clear personal touch to your wishes.
15.3. Services that have been completed and where you have expressly agreed to the service being started without the right of withdrawal.
15.4. Goods that can deteriorate rapidly, such as food.
15.5. Single issues of newspapers or magazines.
16. Complaints and complaints
- Sellers of Öresunds Deals products are aware of the quality of the product and strive to maintain EU standards. Should the product be damaged or incorrectly dispatched when it arrives, we undertake in accordance with current consumer protection legislation to rectify the defect free of charge. We also believe that our partners do the same.
- You must always contact us for an approval before returning a defective item.
- The complaint must be sent immediately after the defect has been discovered.16.1
How do you proceed with a complaint?
- Any errors and defects must always be reported to where you enter your name, address, e-mail address, order number and a description of the error.
- If we are unable to rectify the error or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We are responsible for return shipping for approved complaints.
- We reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with current consumer protection legislation. In the case of complaints, we follow guidelines from the General Complaints Board, see arn.se.
17. Limitation of liability
- We take no responsibility for indirect damages that may occur due to the product.
- We do not accept responsibility for delays / errors due to circumstances beyond the company’s control (Force Majeure). These circumstances can be, for example, labor dispute, fire, war, government decision, reduced or no delivery from supplier.
- Furthermore, no responsibility is taken for any changes to products / product properties that have been changed by the respective supplier and other factors beyond our control.
18. Product information
- We reserve the right to make printing errors on this website and the final sale of products. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the screen, photo quality and resolution. We always try our best to expose the products as accurately as possible.
19. Amendments to the General Terms and Conditions
- We reserve the right to make changes to the terms at any time. Changes to the terms will be published online on the website. The changed terms are considered accepted in connection with orders or visits to the website.
20. General Terms and Conditions for Öresunds Deals Gift Certificates
20.1 Gift cards can be redeemed at Öresunds Deals.
20.2 Gift cards are valid for 12 months and take effect from the activation date and are not tied to a minimum order value. Cash payment or compensation in case of loss / damage is not allowed.
20.3 As a rule, the activation of the gift card takes place within 12-24 hours after the purchase.
20.4 If you cancel the purchase before activating the gift card, the amount paid will be transferred back to you. This does not apply to orders.
20.5 Gift cards cannot be deducted in orders afterwards. They cannot be replaced, and cannot be locked.
21. Dispute and choice of law
- In the event that a dispute cannot be resolved in agreement with the company’s customer service and the customer, you as a customer can turn to the General Complaints Board, see arn.se. For residents of an EU country other than Sweden or Denmark, complaints can be submitted online via the European Commission’s dispute resolution platform, see http://ec.europa.eu/consumers/odr
- In the event of a dispute, we follow decisions from ARN or the corresponding dispute resolution body.
- These General Terms and Conditions and the agreement between you and oresundsdeals.com, where applicable, relevant Öresunds Deals partner, shall be subject to and interpreted in accordance with EU law. Disputes arising from these General Terms and Conditions shall be settled by a general court in an EU member state.
Öresunds Deals by X Solutions HB